1 of 2 Products didn't match description. Called Support - rep sent query to shipper for clarification. No response. I had to call back. New Support rep found original rep filled query wrong and never sent it. New rep did and credit eventually issued.
The pool cue holder that I ordered came unassembled. The top piece should have had 3 pre-drilled holes to match up with the bottom, but only had 2. We drilled the third hole but were disappointed because it should have come that way from the manufacturer.
I have No problems with purchasing anything from the Team Store. It is one of my favorites. I will be a returning customer from time to time, as money these days allows.
The customer service of the shipper that delivered the product left a lot to be desired. Actual delivery was good - if an hour later than the window I was given to expect them.