format which can be played on any computer or MP3 player) or as a CD. When we explain our services to potential clients we talk about saving time and creating balance in their lives. However, as errand and concierge professionals, the very things we do for our clients to make their lives easier are the very things that bog us down in our daily lives. In this session you will learn: To identify just what takes up time in your day, how to say "no," to set office hours and stick to them, tips for organizing your business routine to free up time, and how to run your business and not let it run you. Indra Books - owner of On The Go 4 U, LLC, Personal Shoppers And Concierge Service - is an expert in life management and a former Vice President of ICEA. With a background in fashion, music and the arts, travel, education, technology and management, she brings a unique combination of skills required to provide valuable stress reducing services to her clients. As a former DC Metro commuter, beleaguered by too many "to do" lists and not enough time, Indra understands what her clients need. If you are interested in more ICEA workshops, check out the full listing - and look for our "complete conference recording" sets (save at least 10% when you buy the full year's set of recordings, where available).  (less)