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Foundations of IT Service Management: based on ITIL (English version)
Pages: 231, Edition: 2Rev Ed, Paperback, Van Haren Publishing

Service Operation Itil, Version 3 (Itil)
Pages: 262, Edition: Version 3, Paperback, Stationery Office

Managing the Risks of IT Outsourcing (Computer Weekly Professional)
Pages: 224, Edition: 1, Paperback, Butterworth-Heinemann

Effective IT Service Management: To ITIL and Beyond!
Pages: 342, Edition: 1, Hardcover, Springer

Risk Management for IT Projects: How to Deal with Over 150 Issues and Risks
Pages: 352, Edition: 1, Paperback, Butterworth-Heinemann